Internet Banking can bring you more convenience in terms of faster and
easier access to your bank account(s), there are inherent risks that you
need to be aware of. Due to the open nature of the Internet, web-based
systems such as Internet Banking are inherently subject to risks such
as those related to virus attacks, hacking, unauthorized access and fraudulent
FCB has put in place the necessary security practices and measures to
safeguard against these risks, in order to ensure the safety of Internet
Banking transactions, you, as the end-user, also need to take necessary
procedures to safeguard your account information.
ensure your online banking sessions are secure, FCB recommends that you
follow these simple security tips.
not choose a Password that is easily guessed, like your telephone number,
NRIC number, date of birth, User ID, or other associated data.
use the same Password for other financial or non-financial services.
storing Customer ID, User ID and Password.
using sequential numbers or the same number more than twice.
not reveal your Password to anyone.
not share your Password with others.
your Password. Do not write down your Password or store it in computer
hard-disk, diskette, mobile phone or other insecure means.
not use your Password when someone else can see you keying it in.
your Password regularly by using the "Change Password" service.
your Password immediately if you suspect it has been exposed to others
or the moment you suspect any unauthorized access.
your account and transaction history details regularly.
access the FCB website address http://www.firstbank.com.tw .
no circumstances will FCB ever send you an email asking for your personal
information. You should NOT respond to such email or reveal your Password
not use shared/public PCs for Internet Banking.
your PC from viruses and malicious programs.
a personal firewall and the latest anti virus software.
open email attachments from strangers or install software or run programs
of an unknown origin.
junk or chain emails.
our customers and providing a secure online banking experience is top
priority at FCB.
multiple levels of firewalls in place between our internal computer systems
and the internet.
Encryption for Data Transmission
All data sent to and from FCB is 「scrambled」 and 「reassembled」 between FCB and your personal computer using the highest level of encryption commercially available.
login using Customer ID, User ID and Password
using their Customer ID, User ID and Password, will be able to access
the accounts. A customer's Password must be entered every time he/she
logs into FCB Internet Banking. Under no circumstances will FCB store
a customer's Password locally on his/her computer.
is no activity over FCB's limitation of response time, FCB will terminate customer's secured FCB
Internet Banking session to help protect against unauthorized access.
Protection of Customer Information
strict standards of security and confidentiality to safeguard the confidentiality
of customer’s information. Regular audits are conducted internally to
uphold these standards.
to Regulatory Standards
by all information security and Internet Banking regulations set by the
authorities both here in Hong Kong and in Taiwan, with regular audits
conducted to ensure compliance.